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Cancellation conditions, bad weather, refunds and payments

On this page you will find the cancellation, bad weather, refund and payment conditions applicable to the services offered by Mobilitas S.r.l., divided into:
  • individual bookings and groups of up to 8 people
  • group bookings starting from 9 people and companies


Individuals and groups of up to 8 people


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Groups starting from 9 people and companies


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Individual bookings and groups of up to 8 people

The following section applies to individual bookings or groups of up to 8 people, unless different written agreements are made between the parties.

Cancellation communication


If, for any reason, the Customer needs to cancel a booking for a rental or activity, the cancellation must be communicated by email to the following address: info@mobilitasrent.com.
For bookings related to the Pragelato rental point, cancellations must be communicated by email to pragelato@mobilitasrent.com.

Cancellation conditions for e-bike rentals, activities and ancillary services


The following are the conditions applicable in the event of cancellation of the e-bike rental:

Within 72 hours before
Cancellation is free if made with at least 72 hours' notice before the start time of the rental and the related cost will be fully refunded.

Between 72 hours and 24 hours before
For cancellations made between 72 and 24 hours prior to the rental start time, 50% of the total booking amount will be retained.

Less than 24 hours before

For cancellations made with less than 24 hours' notice prior to the rental start time, 100% of the total booking amount will be retained.

Bad weather


  • The assessment of weather conditions will be carried out by Mobilitas based on the forecasts published by the Meteorological Service of the Air Force: https://www.meteoam.it/
  • The simple forecast of light or intermittent rain does not automatically grant the right to free cancellation of the e-bike rental, provided that the activity can still take place in conditions of safety and reasonable usability.
  • Cancellation due to bad weather will only be accepted without penalties if, during the time slot affected by the rental, the forecasts indicate a probability of precipitation equal to or greater than 30%, or if thunderstorms, strong winds, or other weather conditions are expected that would make the e-bike rental unsafe, impractical, or objectively unusable.
  • The final assessment will in any case be left to Mobilitas, based on the available forecasts and the actual safety conditions of the route and experience.
  • The cancellation request must be received by 18:00 on the day before the date of the activity or rental.
  • Any activities or ancillary services not strictly dependent on weather conditions, such as tastings, light lunches, meals, visits, or other services confirmed with third-party partners, will remain subject to the usual cancellation conditions.

Payment conditions


Payment is made according to the method indicated at the time of booking.
In the event of non-payment, Mobilitas reserves the right not to confirm or provide the booked service.

Refunds


Any refunds will be made using the same payment method used at the time of purchase, within 7 working days from the confirmation of cancellation by Mobilitas.

Group bookings from 9 people and companies

The following section applies to groups of 9 or more people, unless otherwise agreed in writing between the parties.

Cancellation communication


If, for any reason, the Customer needs to cancel a booking for a rental or activity, the cancellation must be communicated by email to the following address: info@mobilitasrent.com.
For bookings related to the Pragelato rental point, cancellations must be communicated by email to pragelato@mobilitasrent.com.

Cancellation conditions for e-bike rentals, activities and ancillary services


The following are the applicable conditions in case of cancellation:

Up to 15 days before
For cancellations made up to 15 days before the date of the activity, 20% of the total amount of the confirmed services will be retained to cover organisational and logistical costs.

From 14 days to 8 days before
For cancellations made between 14 days and 8 days before the date of the activity, 50% of the total amount of the confirmed services will be retained.

From 7 days before / no-show
For cancellations made from 7 days before the date of the activity, or in case of no-show, 100% of the total amount of the confirmed services will be retained.

Reduction in the number of participants


Up to 8 days before the activity, a maximum reduction of 20% of the confirmed number of participants is allowed without penalties.
For reductions exceeding 20%, or communicated after this deadline, the fee for the reduced participants will follow the cancellation conditions stated above.

Bad weather


  • The assessment of weather conditions will be carried out by Mobilitas based on the forecasts published by the Meteorological Service of the Air Force: https://www.meteoam.it/
  • The simple forecast of light or intermittent rain does not automatically grant the right to free cancellation of the e-bike rental, provided that the activity can still take place in conditions of safety and reasonable usability.
  • Cancellation due to bad weather will only be accepted without penalties if, during the time slot affected by the rental, the forecasts indicate a probability of precipitation equal to or greater than 30%, or if thunderstorms, strong winds, or other weather conditions are expected that would make the e-bike rental unsafe, impractical, or objectively unusable.
  • The final assessment will in any case be left to Mobilitas, based on the available forecasts and the actual safety conditions of the route and experience.
  • The cancellation request must be received by 18:00 on the day before the date of the activity or rental.
  • Any activities or ancillary services not strictly dependent on weather conditions, such as tastings, light lunches, meals, visits, or other services confirmed with third-party partners, will remain subject to the usual cancellation conditions.

Payment conditions


50% deposit at the time of booking confirmation.

The balance must be paid 7 days before the activity, unless different written agreements are made between the parties.

In the event of non-payment within the agreed terms, Mobilitas reserves the right to suspend the confirmation or provision of the booked services.

Refunds


Any refunds will be made using the same payment method used at the time of purchase, within 7 working days from the confirmation of cancellation by Mobilitas.

Do you have any questions or would you like more information?


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