Frequently asked questions
On this page, we have answered the questions we are asked most frequently. If you need further assistance, please contact us!
Bookings, times, cancellations
Reservation is not mandatory but is highly recommended, especially on weekends and during peak season.
We are open 7 days a week. Hours may vary depending on the season, we recommend contacting us for information.
Cancellation, bad weather, refunds and payment conditions
Rates and rental conditions
Our rates vary based on the rental duration, the rental location and the chosen model. You can consult the updated price list on our website or contact us for a quote.
To rent an e-bike, a valid identification document (identity card or passport) is required.
Yes, we offer special rates for multi-day rentals. Contact us for more information.
We ask you to respect the return time. In case of delay, additional costs may be applied based on the extra time of use.
Normally, the return takes place at the same pick-up point. We offer a personalized pick-up service on request, with an additional cost.
Yes, you can transport it. However, it is essential to pay attention to avoid damage. If you use a bike rack, make sure it is compatible and secure. Otherwise, adequately protect the e-bike inside the vehicle. Transportation is your responsibility, so we ask you to take care of the e-bike as if it were your own.
Yes, we offer customized solutions for events and groups. Contact us for a quote.
E-bikes and accessories
We have several e-bike models available, including city bikes, front and full suspension mountain bikes, and trekking bikes. You can choose based on the type of route you want to take and according to availability.
The range varies depending on the model, the level of assistance used, and the type of terrain. On average, the batteries last between 50 and 100 km.
Yes, we offer a helmet, lock, smartphone holder, repair kit upon request, child seats, child trailers, dog trailers, and a co-pilot.
E-bikes are heavier than regular mountain bikes: depending on the type of bike, they weigh around 23-25 kilograms. However, you will be surprised by the ease of riding and the assistance from the electric motor!
We have E-bikes suitable for children with a height starting from 140 cm and above. For younger ones, we offer various solutions to integrate with adult bikes such as child seats, child trailers, and co-pilots.
Safety and responsibility
Recommended clothing
- Comfortable and sporty (no flip-flops!)
- Windproof or waterproof jacket
- Cap and sunglasses (in summer)
🎒 What to bring
- Identity document
- Water (at least 1 litre)
- Snack or bar
- K-Way / raincoat
- Power bank
🌦 Attention to the weather
- Check the forecasts
- If there is light rain, we ride!
💡 Useful tips
- Suitable for everyone: even if you are not fit
- If you have allergies, bring what you need
- Take breaks and stay hydrated often!
Our e-bikes are not insured against theft or damage. We recommend that you exercise the utmost care while using them.
If your rental bike is stolen, you are considered responsible and must report it to the relevant authorities. Additionally, you are partially responsible for the cost of the bike, according to the terms of the rental agreement. However, if you secure the bike lock properly, it is very unlikely that this will happen.
In Italy, the use of helmets for pedal-assisted electric bicycles is not mandatory for adult riders. However, it is strongly recommended to wear one to ensure greater safety while riding. For those under 14 years of age, wearing a helmet is compulsory on any type of bicycle, including E-bikes.
Routes and assistance
We have an active support service. In case of any issues, please contact us immediately and we will find the quickest possible solution.
Yes, we have several proposals for self-guided routes suitable for all levels and accessible via an app on your smartphone. To find out more, consult the page routes in Langhe.
Do not hesitate to contact us for more information.
Yes, we offer expert local guides who will accompany you in discovering the most picturesque places. The guide is particularly recommended for groups, as it ensures greater safety and a more engaging experience.
Wine and experiences in the cellar
Bicycles are not ideal for transporting bottles of wine, especially if they are numerous or fragile. We provide a cart for transport, or you can use your own backpack. Alternatively, when possible, you can request home delivery directly from the winery.
You can purchase it directly at the winery, whether it is Cantina La Biòca or another winery visited during the tour, and have it conveniently delivered to your home thanks to arrangements with the producers. This way, you can continue the tour without any burdens.
