Cancellation policy, bad weather, refunds and payments

At the time of rental, it is mandatory to present a valid ID with a photograph. You must be of legal age to sign the waiver and accept the regulations. In the case of a minor customer, the presence of an adult guardian who assumes responsibility is required. Equipment is rented only to individuals who can demonstrate adequate ability to safely operate the bike and comply with the Highway Code. In the event of accidents due to improper use or technical incapacity, the customer is responsible and the renter may seek compensation.

The service is active every day in July and August with the following hours: 9:00–13:00 and 15:00–19:00. The presence of staff is not always guaranteed in the absence of a reservation, as operators may be engaged in deliveries or assistance.

The rental options are:

• Half day: 9:00–13:00 or 15:00–19:00
• Full day: 9:00–19:00
• Multiple days: 9:00 on the first day – 19:00 on the last day

In case of delays of more than 15 minutes beyond the agreed return time, a penalty of €20/hour will be applied.

The renter and the customer check together the correct functioning of the products. In case of anomalies, it is the customer's responsibility to report them immediately for possible replacement. In the case of tacit consent, the bike is considered delivered in optimal condition. Any damages caused by the customer must be compensated according to the 'DAMAGE' table.

In accordance with the regulations of the Val Troncea Natural Park and the Gran Bosco di Salbertrand Park, the use of bicycles is permitted exclusively on white roads open to the public and during daylight hours, in conditions of good visibility and safety. Failure to comply with these criteria entails the assumption of all responsibility by the customer for any damage to themselves, to the products, or to third parties, in addition to the penalties provided for by current legislation. The permitted routes must be undertaken only in relation to one's own level of training and technical ability. It is strongly advised against venturing into unknown or unmarked areas.

The rental price includes: helmet, lock, mobile phone holder, and bottle holder. At the time of delivery, the renter will check for the presence and proper functioning of these accessories. In case of non-return or damaged return of the same, the corresponding amount will be charged based on the 'DAMAGE' table.

The delivery of the equipment is at the discretion of the renter. If this is not possible, it will be necessary to collect it at the point of sale. The delivery cost may vary, generally it is €15 per trip (one way or return, round trip = €30) for the pair of bikes, and there will be an additional charge of €5 per trip for each individual bike beyond the pair. The maximum number of bicycles that can be transported per delivery is eight. It is strictly forbidden to transport the vehicles with personal vehicles. If the renter observes such behaviour, they reserve the right to cancel the rental and proceed with a partial refund of 70% of the total.

Any damage caused to oneself or to third parties during the rental period is the responsibility of the customer. The renter assumes no liability for such an event.

Any damage caused to property is the responsibility of the customer, who must compensate the renter.

Please refer to the 'DAMAGE' table for details regarding the amounts due in case of damage, loss, or theft.

The batteries have a certain autonomy which is included with the rental:

• for a full day, the expected charge is at least 100%;
• for half a day, the expected charge is at least 80%;
• for multiple days, the expected charge is 100% from day 1 plus the delivery of the charger and the key to remove the battery;

If the bicycle is picked up the evening before, the battery may not be charged. In this case, if deemed necessary, the charger and the relevant key will be provided.

In case of battery depletion during the excursion, it is possible to request a replacement of the battery or the vehicle at a cost of €30 per bicycle. Replacement is not always guaranteed.

The rental offers a support service available every day aimed at resolving the issue as quickly and effectively as possible. Support is not always guaranteed due to the impossibility of accessing certain areas at certain times.

Support is not guaranteed:

• in the Val Troncea natural park;
• on the Assietta road on days when it is closed to traffic;
• on all trails that are not easily accessible by car;
• in places that are more than 50km by car from the rental;
• outside the rental opening hours (before 9.00, after 19.00).

At the time of bike delivery, a replacement kit may be requested in case of a puncture, which is only guaranteed with the rental of a FULL e-bike.

Payment for the rental is required in advance of the start of the rental, using any common payment method. For telephone/online bookings, 100% of the rental price is required. This will be made through a suitable platform provided by the rental company. For on-site bookings, a deposit of approximately 30% of the rental price is required.

Payment after the rental will never be possible.

Mobilitas organises guided tours and special events with qualified guides, in compliance with current regulations regarding safety and environmental protection. Participation is subject to the following conditions:

1. Booking:
   Booking is mandatory at least 48 hours in advance. Participation is subject to the availability of guides and the achievement of the minimum number of participants. In case of bad weather, dangerous conditions, or force majeure, the activity may be postponed or cancelled at the discretion of the organisation, with a possible refund of the fee paid.
   
   
2. Physical and technical suitability:
   The participant declares that they are physically fit and technically prepared in relation to the difficulty of the route. Mobilitas Rent and the guides are not responsible for any damage resulting from inadequate physical conditions or the inability to undertake the excursion safely.
   
   
3. Responsibility:
   The participant expressly releases Mobilitas Rent, the guides, and collaborators from any liability for damage to persons, property, or environments occurring during the activity, except in cases of willful misconduct or gross negligence attributable to the organisation. Any damage caused by the user will be their responsibility.
   
   
4. Safety:
   The use of the helmet and safety devices provided is mandatory. Failure to comply with the guide's instructions or behavioural rules may result in exclusion from the activity, without the right to any refund.

In this PDF you will find our damage table.

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