Up to 72 hours before:

• Cancellation isfreeif made with at least 72 hours' notice before the rental start time.

Between 72 hours and 24 hours before:

• For cancellations made between 72 and 24 hours prior to the rental start time, 50% of the total booking amount will be retained.

Less than 24h before:

• For cancellations made with less than 24 hours' notice prior to the rental start time, 100% of the total booking amount will be retained.

Cancellation due to poor weather conditions:

• In case of a forecast of rain, cancellation is free if communicated by 6:00 PM on the day before the rental.

We have several e-bike models, including city bikes, front and full suspension mountain bikes, and trekking bikes. You can choose based on the type of route you want to take and according to availability.

The range varies depending on the model, the level of assistance used, and the type of terrain. On average, the batteries last between 50 and 100 km

Yes, we offer a helmet, lock, smartphone holder, repair kit upon request, child seats, child carriers, dog carriers, panniers, and a co-pilot.

Yes, we have several self-guided route proposals suitable for all levels and accessible via an app on your smartphone. Feel free to contact us for more information.

We have an active support service. If you have any problems, contact us immediately and we will find the quickest solution possible.