Entro le 72h prima: 

• La cancellazione è gratuita se effettuata con un preavviso di almeno 72 ore rispetto all'orario di inizio del noleggio.

Tra le 72h e le 24h prima:

• For cancellations made between 72 and 24 hours prior to the rental start time, 50% of the total booking amount will be retained.

Less than 24h before:

• For cancellations made with less than 24 hours' notice prior to the rental start time, 100% of the total booking amount will be retained.

Cancellation due to poor weather conditions:

• In case of a forecast of rain, cancellation is free if communicated by 6:00 PM on the day before the rental.

The range varies depending on the model, the level of assistance used, and the type of terrain. On average, the batteries last between 50 and 100 km

Yes, we offer a helmet, lock, smartphone holder, repair kit upon request, child seats, child carriers, dog carriers, panniers, and a co-pilot.

Sì, abbiamo diverse proposte di percorsi autoguidati adatte a tutti i livelli e accessibili tramite app sul tuo smartphone. Non esitare a contattarci per maggiori informazioni.

We have an active support service. If you have any problems, contact us immediately and we will find the quickest solution possible.